winforth electronic co., limited
 
Car Entertainment
Video Door Phone
Arts and Crafts
 
Questions about purchasing

Q: How long to delivery the goods?
Answer: As for sample, we normally ship your order within 3-4 business days as soon as we confirm your sample charge is in our bank account. We ship the sample by express (DHL,UPS,FedEx,TNTetc.). As for mass order (above 100kg), we can ship it by air or by sea, the goods can arrive your local port in 4-7 business days by air,15-45 days by sea. If you have any questions you can contact us by email or by phone.

Q: How much are your shipping costs?
Answer: It depends on the size or weight of your order and where you are. Normally, shipping cost is between $5-$7/kg by air. Your specific cost will be calculated and shown to you when you complete your purchase. If for sample, for example, one sample 3.5KG is to German, the shipping cost is by DHL is USD75.

Q: How is your product price and MOQ?
Answer: We commit ourselves to supply the very competitive price with high quality to our clients. MOQ normally is 100pcs.

Q: How is your payment term?
Answer: TT: 30% deposit in advance and balance before shipping. We accept L/C for large order. Please contact us for any questions.

Q: How is your product quality?
Answer: Our products have certification of CE, FCC, FDA, etc. We have specialized inspector to inspect incoming and outgoing material. All the TFT LCDs are bought from the famous brand: Sharp, Panasonic, NEC, AU, Sony, etc.

Q: What about your product packing?
Answer: Our product packing is standard, suitable for both air and ocean freight. We can supply the pack design you want if the order is up to 500pcs.

Q: Does your company make OEM products?
Answer: Yes, we do. Please notice the extra cost for special logo and packing. But if your order is above 500pcs, you need not pay extra cost for OEM.

Q: Does your company provide free samples?
Answer: Sorry, for the product we supplied is with high cost.

Q: Does your company provide spare parts?
Answer: It depends on order quantity. Normally, it is 0.5%-1%.

Q: What is your quality guarantee?
Answer: One year.


Questions about DVD player working problems:

Q:Why can’t I hear the sound?
Answer: Check if the player is connected rightly. / Check if the volume is set up to the lowest tune. / Make sure to operate the TV or amplifier correctly.

Q:Why can’t I see the imager?
Answer: heck the CD is playing or not. / Check the player is connected felicitously. / Make sure you operate the TV properly.

Q:Why did the TV image in DVD player roll, and I can’t see any color?
Answer: Check the color system setup and see if it matches with that of the TV. /Press P/N button on the remote control to select the correct one

Q:Why my disc can’t be played
Answer: The disc is not the right position in the player. / Load the disc with the label side up on the disc tray. Clean the disc.

Q:Why the remote controller did not work
Answer: Remove the barrier which covered the IR sensor window. / Point the remote controller right towards the IR sensor receiving window of the player. / Check the battery is installed correctly or not. / Check the controller batteries if use up.
Copyright © 2004 - 2005 WWinforth Electronic & Gift Co., Ltd Technology：Wenxing Network
Address: 2nd Road, ShaPu, SongGang Town, BaoAn, ShenZhen, China 518045
Tel: 86-755-27465792   Fax: 86-755- 27372864; 27372105 粤ICP备06067161号